FAQ

Yes. Every order is shipped in plain, unmarked packaging with no product name, logo, or list of contents on the outside, and no mention of Jaga Diri. Only a neutral sender name appears on the parcel, so nobody handling it will know what's inside.

Yes. Every kit we sell is registered with the Malaysian Medical Device Authority (MDA). The MDA registration number is shown on each product page.

Yes. Purchasing self-test kits for personal use is legal in Malaysia. We operate as a registered business (see our Business Registration page in the footer for details) and only sell kits intended for personal, at-home use.

Yes. We only collect what's needed to take payment and deliver your order, such as your name, address, phone number and email. Your address is shared with the courier so they can deliver the parcel, and payment details go to our payment provider. We never share your details for marketing. See our Privacy Policy for the full details.

Yes. Message us on WhatsApp at +60 10-303 5799 and we'll help you choose the right test and answer general questions about how to use a kit or read a result. For a diagnosis or treatment advice, especially after a reactive result, please see a doctor or clinic.

• Not sure what to test for: the Complete STD Panel (5-in-1 Home Test Bundle) covers HIV (3rd gen), syphilis, herpes, chlamydia and gonorrhoea in one order.
• Possible HIV exposure: the 4th generation HIV test detects infection earlier than the 3rd generation tests.
• Burning when passing urine or unusual discharge: the chlamydia and gonorrhoea combo kit.
• Sores or blisters: see a doctor, who can swab the sore directly. A home herpes antibody test is less precise.

A 3rd generation test looks only for HIV antibodies. A 4th generation test looks for antibodies and the p24 antigen, a part of the virus that appears earlier, so it can detect infection sooner.

Every infection has a "window period", the time before a test can reliably detect it. Testing too early can give a false negative even if you've been infected. These are approximate guides, so check the instructions in your kit:

• HIV, 4th generation: from about 18 days, with most infections detected by about 45 days.
• HIV, 3rd generation: most reliable from about 3 months after exposure.
• Chlamydia and gonorrhoea: about 1 to 2 weeks.
• Syphilis, hepatitis B and herpes: several weeks. A test at around 3 months is the most reliable.
• Hepatitis C: about 2 to 3 months.

A negative result before the window period has passed should be repeated later.

Every kit comes with clear step-by-step instructions in the box. In general: collect your sample (a finger-prick of blood, saliva or a swab, depending on the kit), apply it as directed, and wait the specified time before reading your result. Read the result only within the time stated in the insert, not after. Following the instructions exactly, especially timing and sample amount, is the biggest factor in getting an accurate result.

Most results appear in 10 to 20 minutes, depending on the kit.

Rapid tests are screening tests, not a diagnosis. Accuracy depends on testing after the window period and following the instructions exactly. Performance data for each kit is in its package insert. Like any screening test, a reactive (positive) result must be confirmed by a healthcare provider.

A visible line in the test area, even a faint one, is treated as a reactive result. Treat it as a positive result and get it confirmed.

If the control line does not appear, the test did not work properly. Do not use the result. Repeat with a new kit and follow the instructions carefully.

A reactive result means the test has detected something that needs to be confirmed with a laboratory test. It is not a diagnosis by itself. Please don't panic. Book a confirmatory test with a government health clinic (Klinik Kesihatan), a private doctor or a hospital. Every infection we test for can be treated or managed, and the earlier it is found, the better the outcome.

If you tested after the window period for that infection, a negative result is reassuring. If you tested early, repeat the test after the window period has passed. A negative result also says nothing about your partner's status.

No. Go to a hospital emergency department or clinic as soon as possible. Post-exposure prophylaxis (PEP) is a course of medicine that can greatly reduce the chance of HIV infection, but it must be started within 72 hours of exposure. A home test is not the priority in this situation.

• Chlamydia, gonorrhoea and syphilis: curable with antibiotics.
• Hepatitis C: curable in most people with antiviral medicine.
• Hepatitis B: manageable with treatment. A vaccine is also available.
• HIV: manageable with daily medicine, with a normal life expectancy. A person with an undetectable viral load cannot pass HIV on to sexual partners.
• Herpes (HSV): not curable, but medicine reduces outbreaks and the risk of passing it on.

It shows that your body has made antibodies to the herpes virus. It cannot tell you where the infection is or when you got it. If you have sores, a doctor can swab them for a more precise test.

No. Our hepatitis B test detects a current infection (HBsAg). It does not measure vaccine immunity. Ask a doctor or pharmacist about a blood test for immunity.

It means you have been exposed to the virus at some point. Some people clear the virus naturally, so a doctor will confirm with a follow-up blood test to check whether the infection is still active.

Possibly. Syphilis antibodies can stay in your body for years after successful treatment, so a home test cannot tell an old, treated infection from a new one.